FAQ's

  • How long before my order is shipped? It typically takes 3-5 business days to ship. Delays may be experienced depending on volume and especially during sales and or launches. Please keep in mind that most of the jewelry is handcrafted and made to order.

 

  • I have not received my package yet. Please refer to the tracking number that was emailed to you to track the status of your package. Unfortunately, once the package is in possession of the United States Postal Service, we cannot control delivery time, nor are we able to contact them to expedite or find your package. Please enter your tracking number on the USPS website to track it: https://tools.usps.com/go/TrackConfirmAction_input

 

  • I need my order in time for a special occasion. Can you guarantee it will be here on time? Please email us at hello@rhondamadrid.com to let us know when your order needs to be received by. We will make every effort to make your order a priority, but unfortunately we cannot make any guarantees.

 

  • Are these earrings made for sensitive ears? Most of the silver we use is stainless steel. Stainless steel is hypoallergenic, does not tarnish and typically does not cause issues for sensitive ears. 

 

  • I made an error on my order, how can I correct it? Please email us right away at hello@rhondamadrid.com. We will make every effort to have it corrected before your order is shipped. However, it is not guaranteed.

 

  • Do you have wholesale pricing? We do! Please email us at hello@rhondamadrid.com for details and to see if you qualify.

 

  • I'd like to be a Brand Ambassador. How do I inquire about this? Awesome! We'd love to get to know you better! Please complete the contact form with your information and we will reach out to you with more information. https://rhondamadrid.com/pages/brand-ambassador

     

     

    • Where can I connect with you outside of the website? Great question! We have an amazing community of #GirlBosses on Facebook. To be the first to know when new products are releasing, sale announcements, giveaways and support of amazing women, join here: https://www.facebook.com/groups/rhondamadriddesigns